Cancellation & Refund Policy
Welcome to Dialkro! We strive to provide a seamless experience for our users, including businesses that purchase advertising services on our platform. This Cancellation and Refund Policy outlines the terms and conditions for canceling advertisements and requesting refunds.
Cancellation of Ads
- Requesting Cancellation: You may request to cancel your advertisement at any time through your account settings or by contacting our support team.
- Cancellation Deadline: To cancel an advertisement, the request must be made before the ad goes live. Once the advertisement is live, cancellations may not be processed until the next billing cycle.
- Cancellation Fee: Depending on the ad package and services purchased, there may be a cancellation fee. This will be clearly stated when you make your cancellation request.
Refund Policy
- Eligibility for Refund: Refunds are only applicable under the following circumstances:
- The ad was not live or was not published as per the agreement.
- Payment was processed for a service not rendered.
- Non-Refundable Services: Certain services such as premium ads that have been live for a specific period or purchased as part of a non-refundable promotional offer are non-refundable.
- Refund Request Process: To request a refund, please contact our support team with the details of your request. Refunds will be reviewed on a case-by-case basis.
- Eligibility for Refund: Refunds are only applicable under the following circumstances:
Refund Methods
- Refunds will be processed through the original payment method used during the transaction.
- The time taken for the refund to be processed may vary depending on your payment provider. Refunds may take up to 7-10 business days to reflect in your account.
Changes to Ad Services
- Dialkro reserves the right to modify or remove ad packages, services, or features at any time. If any significant changes affect your purchased service, we will notify you and provide options for cancellation or refund if applicable.
How to Contact Us
- If you have any questions regarding cancellations or refunds, please contact our support team at +91-98728 68699
By using our advertising services, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy.